Useful Links
Pre-Sale:
Customer Privacy
Method of Payment & Tax
Purchase Agreement
Safe Shopping
Shipping Policy
Post-Sale:
Assembly of Bicycles & Credit
Cancellations
Money Back Guarantee
Returns & Exchanges
Product Support:
Manuals
How-To Videos
Product Warranty
Service & Maintenance
Contact Nirve
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Welcome to the Nirve Customer Service Support Center. The purpose of this section is to enhance the support services we provide to our customers. We've provided a number of resources here to help you resolve problems, report bugs and suggest improvements to our website, products and service.
Order Desk and Customer Service
If you have questions regarding our products, your order status, need to trace your package, or to cancel / return your order, please email us at cs@nirve.com, or call us toll-free 1-888-BY-NIRVE (1-888-296-4783) x240 (1-714-593-8301 x240 for International Direct).
Product Technical Support
For questions regarding assembly completion, or for assistance making minor
adjustments, please call us toll-free at: 1-877-NIRVE-TECH (1-877-647-8383) x240 or email tech@nirve.com.
Technical Support
To report a software or web related problem, please use our Bug Report Form or email us at support@nirve.com.
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FAQ
This page contains answers to frequently asked questions handled by our support staff, along with some tips and tricks that we have found useful.
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ASK NIRVE!
At the "Ask Nirve!" page, you can send us questions or concerns that are not addressed in the FAQ section.
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SUGGEST
At the "Suggest" page, you can send us your ideas for enhancing our products, improving our customer service, and any other suggestions you may have.
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